Shipping Policy – ZIPTOPIX
Effective Date: February 19, 2025
At ZIPTOPIX (ziptopix.xyz), we are committed to providing fast, reliable, and efficient shipping to ensure that your order reaches you in perfect condition. This Shipping Policy outlines our shipping methods, delivery times, costs, and other essential shipping details.
1. Shipping Methods & Delivery Times
We offer a variety of shipping options to cater to customers worldwide. Delivery times depend on your location and the shipping method chosen:
- Standard Shipping (UK & Europe): 5-7 business days
- Express Shipping (UK & Europe): 2-4 business days
- Standard Shipping (USA & Canada): 7-12 business days
- Express Shipping (USA & Canada): 3-5 business days
- International Shipping (Rest of the World): 10-15 business days
- Express International Shipping: 5-7 business days
Please note that the delivery times are estimates and may vary depending on customs processing, weather conditions, or carrier delays.
2. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination. To ensure transparency, all shipping charges will be clearly displayed before you confirm your order.
- Free Standard Shipping is available for orders over a certain amount within the UK (subject to promotional terms).
- Express shipping rates apply depending on the chosen method and destination.
For international shipments, any customs duties or import taxes that apply to your order will be the responsibility of the customer.
3. Order Processing
Orders are processed within 1-2 business days after receiving payment confirmation. Please note that orders are only processed on business days (Monday through Friday, excluding public holidays).
- Order Confirmation: You will receive an order confirmation email once your purchase is successfully placed.
- Shipping Confirmation: After your order is dispatched, you will receive a shipping confirmation email with tracking details.
4. Shipping Restrictions
While we offer international shipping, there may be certain restrictions or limitations based on your location. Please ensure that your shipping address is correct and complete to avoid any delays or issues. ZIPTOPIX is not responsible for shipping delays caused by customs processing, address errors, or incorrect information provided by the customer.
5. International Orders & Customs
For international customers, please be aware that customs duties, taxes, and fees may be applied by your country’s customs authority. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information.
- ZIPTOPIX is not responsible for any customs delays or charges that may occur.
- Any customs-related issues or questions should be directed to your local customs authority.
6. Shipping Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will update the address accordingly.
- Note: Once the order has been shipped, changes to the shipping address are not possible.
7. Lost or Damaged Shipments
While we make every effort to ensure safe and timely delivery, ZIPTOPIX is not responsible for lost or damaged items once they are in the hands of the carrier. However, if you experience issues with delivery, please contact our customer support team, and we will assist you in resolving the situation.
- For damaged items, please take clear photos of the damage and contact us within 7 days of receiving the package for a resolution.
8. Contact Information
If you have any questions about shipping or need assistance, please do not hesitate to contact our customer service team:
📍 Address: 98 Huntly Street, Bartley, United Kingdom
📞 Phone: 070 5305 6641
📧 Email: contact@ziptopix.xyz
🌍 Website: ziptopix.xyz